While serving hundreds of clients each year, we’ve accumulated a shortlist
of the most popular FAQ queries, most typically asked by them all.
Q: How much will it cost?
A: Its always best to contact us for a quote, as the costs vary depending on a number of factors. The primary factor is M² to be scanned.
Q: Can you scan outdoor areas as well as interior areas?
A: It’s not impossible, but it is not easy, either. Direct sunlight can interfere with the camera’s sensors, so outdoor areas are best attempted at dawn or dusk. We will advise you better once we have met.
Q: Can I download the 3D VR Tour?
A: Yes of course! There is an app for iOS that allows you to download Matterport Spaces and then view them offline. This is nice when you need to present a Matterport Tour to a client, because you don’t have to rely on an internet connection to be able to show the content. All devices are capable of playing the 3D VR Tour once the link is sent.
Q: What preparations do I need to make prior to the scanning?
A: Unlike traditional 2D photography, it is not possible to “Photoshop” the digital files after the scanning, so it is important that the property be in perfect shape prior to scanning. In general, have your property in a clean, tidy and in a well presented way. The camera will see everywhere that would be visible to someone walking through the home. Remove any personal items you dont want in the video, including any documents or pictures. The "Golden Rule" is, if you dont want it to be seen, then move it.
Q: Do I still need to hire a normal 2D Photographer as well?
A: Probably not, but we can do Hi-Definition Photography as well if you wish for an extra cost. We already capture still photos from the 3D Showcase, but they are generally not as high quality photos as you would get from a Pro Photographer with a good 6K camera. We can show you some examples of still captures from the 3D Showcase and you can make up your own mind.
Q: How long will the whole process take?
A: We usually try to schedule at least around one hour of scanning time for every 100m² of property to be scanned. It will usually take less than that, but issues do frequently arrive that can increase the time quite a bit. We advise most clients to allow at least either a morning or an afternoon to allow for us to do our magic. After the scan is complete and uploaded, it usually takes less than 48 hours to produce the 3D Showcase for you. If you have chosen a package of both 3D Tour and Drone Video, then we will normally complete both at the same time (Subject to flying and weather conditions on the day of the proposed flight)
Q: What about Floor Plans?
A: We can make floor plans from the top view of the "Dollhouse" view, which are accurate to within 1%. These are not included the the base cost and require a small extra charge. However we can also produce much higher quality and detailed 2D or 3D plans with or without virtual furniture again at extra cost. Ask us if you’d like to see some examples of floor plans we’ve made for other clients. (Due to the complexity of these higher quality plans, it can take around 3 to 5 days to produce and deliver to you)
Q: Which Web Browsers are compatible with our 3D VR Tours
A: The Matterport 3D Showcase uses WebGL, the modern standard for 3D content on the web. On desktop computers or laptops, WebGL is supported by the latest version of Chrome, Firefox, Safari, and Internet Explorer. On mobile devices, WebGL is supported by Safari for iOS 8 and Chrome for Android. You can check our pageVIEWING REQUIREMENTS and test your device to check if suitable.
Q: Can you make a product for less "Tech Savvy" people?
A: Yes, there are several options to capture a a walk-through of the 3D Showcase as a normal video and other features that require far less user interaction.
Q: Do you shoot inside of cars for an Auto Dealership 3D Virtual Tour or 6K Photography Services?
A: Yes, in fact we usually recommend that you at least shoot one car interior. It's a unique way to showcase your vehicle and gain a competitive advantage over other Auto Dealerships.
Q: What are the benefits of 4K Aerial Photography Services for my property?
A: Aerial Photography Services give your property a unique vantage point that enables you to capture superb shots that would not be possible from the ground.
Q: What's usually the best time to shoot a property? Daytime or night time?
A: We recommend daytime shoots to make lighting scenarios of any sorts, easy and care free. If you decide to shoot at night, prepare to set the property as if it was stated for past sunset.
Q: Should we shoot our Vehicle Service Center as well?
A: A service center is an integral part of an Auto Dealership, so we recommend capturing Photography of everything on the property that a potential customer would want to see or know about.
Q: Why should I shoot my showroom for my auto dealership virtual tour?
A: Showrooms are the center piece to your auto dealerships. They're what set mood and give personality to your car dealership. Displaying them through 3D Virtual tours allows you to show potential clients the heart of your dealership.
Q: Do M² play a role in the cost of the 360 Virtual Tour For Real Estate?
A: Yes and No, M in a home allows us to understand the size of your home. For the most part, we base the number of scans on how many areas within the home are show worthy. Such as a Kitchen, Living Room, Bedroom, Games Room, Backyard, etc.
Q: Are you prices competitive with any other Real Estate Photography Companies?
A: We're not the least expensive, but we're also not the close to the most expensive. We pride ourselves on great quality and professionalism at an affordable cost.
Q: Can we shoot a before and after of my Real Estate Listing if I'm renovating?
A: Yes of course, before and afters are a great way to capture the true essence of the property especially when you are renovating a property. It's especially important for Real Estate Investment companies that are looking to buy, fix, and flip properties.
Q: Do you have any package deals for Real Estate Agents?
A: Yes, we offer discounts for multiple services together. The discount amount varies depending on the amount of services combined, the number of images ordered per service and location of all properties. Its best to contact us for a firm package price.
Q: Should I take down any personal photos or sensitive material in my home or Real Estate Listing?
A: If you do not want anybody viewing the 3D VR Tour to see your family photos or sensitive material in an home office for example, we ask that you please take them away. We can always blur faces and Photoshop out and sensitive material if need be, BUT NOT IN A 3D TOUR. Anything left on show during the shoot can and will be seen.
Q: How long does it take to photograph my property with your 4K Aerial Photography Services?
A: Total time varies per project, but an hour is the typical flight time for a drone photographer to capture all of the aerial images of a property.
Q: What type of cameras do your drones have to offer with your 4K Aerial Photography Services?
A: Our drones are equipped with custom cameras that have a 94 degree field of view and shoot in F/2.8 with 12.8 megapixels photos. They have built in stabalization, exposure control, lighting, color profiling, white balance control and many other features that you see on a high end DSLR camera.
Q: Is it safe to be around when a drone is flying and operating 4K Aerial Photography Services?
A: Yes, our drones are equipped with many safety and smart flying capabilites that allow us to know when a drone is in danger of flying off track or running out of battery. All our drones are equipped with "Fly Back Home" technology in the event of a malfuntion. We have even equipped them with a failsafe parachute system, in the event of a major system failure.
Q: Can your drones fly at night and in any areas?
A: Yes, our drones can fly at night but it is not safe or reccommended to do so as we cannot view the drones by line of sight on the flight path or through the screen on our remote control, therefore we avoid any night time flight to maintain safety when offering this service. They are several areas we are forbidden to fly in at any time due to flight paths of commercial aircraft. We are also forbidden to fly near Govt or Military Establishments including Prisons, Natural Parks or areas designated as an area of natural beauty. If youre desired flight is in these areas we will refuse the job. Our Pilots are registered with The PCAA (Portuguese Civila Aviation Authority) and must abide by the law at all time. We are sure that you will understand.
Q: Are your Aerial Photography Service drones capable of indoor flight?
A: Yes, each of our drones have a build in ultrasonic and visual sensors for indoor flight capabilites in tight spaces. Our Aerial Photography Services work great for GPS walk-through style Office Building tours. Are Pilots are highy skilled and capable of such tasks.
Q: How do I put the 3D Virtual Tour into my website?
A: The 3D VR Tour link acts the same as a youtube link, you simply have your web developer copy and paste the link into your web pages just like they would a video and it's ready to go. We can even provide the special code for embedding the 360 tour to play live within your site.
Q: How do I put the 3D VR Tour into my social media?
A: The 3D VR Tour link acts the same as a youtube link with social media, you simply copy and paste the link into your web pages just like you would a video. For facebook, it even creates a thumbnail with a play button just like it would for a video link.
Q: Do the 3D VR Tours work on mobile devices?
A: Yes, our virtual tours work on all mobile devices and tablets perfectly with no need for special software or specific apps to be installed.
Q: What is a Mattertag™ on a 3D VR Tour?
A: Mattertag™ is a feature within the 3D VR tour that is used to highlight a specific feature within your tour. You simply click a button and up pops a window with a brief description. We can even add a link at the bottom of the description. For example a restaurant might put a Mattertag™ hotspot on their wine list, when you click on it, a brief description of their wine selection and a picture pops up when you click a link it will bring the user to their website with the full wine list is featured, or we can create a Mattertag™ that can link directly to your booking page on your website. All these features are inside the virtual tour itself. Please feel free to dicuss in more detail with us about this great feature.